Business Communications Manager
Release 5.0
Technical Documentation
BCM Release 5.0 CuR (Beta) Preliminary Documentation is available from the CuR Trials (CA)
release prime.
Technical Issues and Support
We are requesting our CuR Trials Customers to open and dispatch problem cases to our team’s
Support Queue via the CuR Trials (CA) release prime.
Confirmed Problem Cases should be dispatched to Clear Clarify
• Mechanisms for opening a Clarify Case
– Contact appropriate Call Center (High Priority/Business Critical issues)
– North America 1-800-4NORTEL (1-800-466-7835)
– Other Regions http://www.nortel.com/cgi-
bin/comments/comments.cgi?key=techsupport_cu
– Raise Case via the Nortel E-Service Portal (if customer has an active Support
Contract and Site ID)
– Go to the following link below and select "Service Requests"
https://support.nortel.com/go/main.js
p?cscat=SELFSERVICE
–
– Case routed to
– GPS .- SU_TS_ENT_MEX_BCM
– GNTS.- SU_TS_ENT_MEX_BCM
– GTS CALA.- SU CTS ES CALA
– GTS APAC.- SU AP CONTACT CENTRE
– GTS EMEA.- SU_TS_BCM_EMEA_COE
– GTS GC.- SU GNTS HongKongESVoice
– Nortel Escalation path is:
– Family.- BCM,
– Line.- BCM
– Part Number.- BCM50 or BCM450
– Product detail.- Rls 5.0 InTouch
This will allow our entire team to review and respond to your issues using a familiar process that
can be migrated to the Beta/GNTS support teams following this CuR Trials phase.
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