Installing the Gateway
SURFboard® SBG6700-AC Wireless Cable Modem Gateway • User Guide
1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional).
2. Connect the other end of the coaxial cable to the Cable connector on the SBG6700-AC.
Use your hand to tighten the connectors to avoid damaging them.
3. Connect the Ethernet cable to an available Ethernet port on the SBG6700-AC.
4. Connect the other end of the Ethernet cable to the Ethernet port on your computer.
Optional: Repeat steps 3 and 4 for an additional computer or other network device that you want
to install as a wired connection on your home network.
5. Connect the power cord to the Power port on the SBG6700-AC.
6. Plug the other end of the power cord into an electrical wall outlet.
Note: This automatically powers ON the SBG6700-AC.
Establish an Internet Connection
Although your computer may already be configured to automatically access the Internet, you should
still perform the following gateway connectivity test to verify that the devices were connected properly.
1. Power ON the computer connected to the SBG6700-AC if it is turned off, and then log in.
2. Contact your service provider to activate (provision) the SBG6700-AC. You may have to provide the
HFC MAC ID listed on the gateway label.
Note: Your service provider may allow for automatic activation which will automatically launch its own
special website when you open a web browser.
3. After the SBG6700-AC is activated, open a web browser (Internet Explorer, Google Chrome, Firefox,
or Safari) on your computer.
If the special website did not open, continue with step 4. If it did open, proceed to step 5.
4. Type a valid URL (www.arrisi.com) in the address bar and then click or press
Enter.
The ARRIS website should open. If it did not open, please contact your service provider for
assistance.
5. Check that the Power, Receive, Send, and Online front panel LEDs on the SBG6700-AC light up in
sequential order. See Front Panel for additional LED status information.
ο If all four LEDs did not light up solid and you also do not have an Internet connection, you may
have to contact your service provider to reactivate the SBG6700-AC or check for signal issues.
ο If you still cannot connect to the Internet, your SBG6700-AC may be defective. Please call ARRIS
Technical Support at 1-877-466-8646 for assistance.
