What should I do when the automatic safety system detects a malfunction?
The programme is interrupted and various indicators (if available) point to the source of the fault.
Fault description table
a.No or not enough water inlet
•
Open the water tap and check wether the water
supply pressure is sufficient.
•
Remove kinks in the water supply hose.
•
Make sure that the room temperature is not too
low to avoid freezing up of water in the hoses.
•
Check and clean the mesh filter in the water tap
connection of the water supply hose.
b.Waste water is not pumped out
Switch off the washing machine by pressing
“On/Off” and unplug it.
•
Remove kinks in the water supply hose.
•
Make sure the room temperature is not too low
to avoid freezing up of water in the hoses.
•
Clean filter and check pump (see “Draining
Residual Water”/“Removing The Filter”);
make
sure the water has cooled down before draining.
Plug in the appliance again, reselect the desired
programme and press
“Start (Pause)”
to continue
the wash process (do not add any more detergent).
c. Too much foam
•
When too much foam occurs, the washing
machine starts an automatic foam reduction
process. During this process, “Fod” appears on
the display and the countdown of the remaining
programme time is paused.
d.Water enters into the washing machine’s
Aquastop tray
An audible tone sounds; the pump is active.
Switch off the washing machine by pressing “On/
Off”, unplug it and close the water tap.
Inform After-Sales Service and describe the fault
(see “After-Sales Service”).
e.Failure of electrical component
•
Press and hold “Reset/Drain” for a few seconds.
•
Reselect the desired programme and press the
“Start (Pause)”
button to continue the
programme.
f. Door cannot lock
•
Press and hold “Reset/Drain” for a few seconds.
•
Try to close the door again.
g.Door cannot unlock
•
Press and hold “Reset/Drain” for a few seconds.
•
Try to open the door again.
If any of the faults described above persist,
switch off the washing machine, unplug it and
contact our After-Sales Service (see “After-
Sales Service”).
Indication
on display
Problem Possible origin
Remedy
See under
AH
No or not enough water
inlet.
•
Water tap is not open.
•
Water supply pressure is too low.
•
Water supply hose is kinked.
•
Water supply hose is frozen up.
•
Mesh filter in water inlet hose is obstructed.
a
FP
Waste water is not
pumped out.
•
Drain hose is kinked.
•
Drain hose is frozen.
•
The pump or filter is blocked.
b
Fod
Too much foam during
the wash programme.
•
Too much detergent added.
•
Overdosing of detergent concentrates.
c
FA
Water enters into the
Aquastop tray in the
washing machine’s
bottom.
•
A leak inside the washing machine.
d
F1 to F99
or FH
Failure of electrical
component.
•
Can be diagnosed by a qualified technician only.
e
FdL Door cannot lock.
•
Can be diagnosed by a qualified technician only. f
FdU Door cannot unlock.
•
Can be diagnosed by a qualified technician only. g
