Wholesale Calls Product Handbook v4.1
British Telecommunications plc Page 45 of 47
March 2009
Public Electronic
Communications Networks
(PECN)
An electronic communications network
provided wholly or mainly for the purpose of
making electronic communications services
available to members of the public.
Public Electronic Communication
Services (PECS)
Any electronic communications service that
is provided so as to be available for use by
members of the public
Public Switched Telephone
Network (PSTN)
The established international telephone
system carrying voice data over circuit
switched connections.
Retail Agent
A BT Retail member of staff
RIPE
Réseaux IP Européens
Route To Credit Control (RTCC)
A call barring service provided by Openreach
to WLR Line Providers whereby any attempt
to place a chargeable call from the End User
CLI will be routed to a call centre nominated
by the WLR Line Provider.
Route To Number (RTN)
A call barring service provided as part of the
Wholesale Calls service whereby any
attempt to place a chargeable call from the
End User where the CLI is a BTR Line will be
routed to a number nominated by the CP.
Select Services
Select Services are a range of additional
features and services that Openreach offer to
the WLR customers
Service Management Centre
(SMC)
The BTW dedicated service management
functionality and single point of contact.
Service Provider Gateway (SPG)
The Openreach gateway where CPs place
their WLR orders.
Service Provider High Usage
Reports (SPHUR)
This service allows access to a “High Roller”
reporting system to enable CPs to analyse
EU call data to identify potential fraud risks,
threats and bad debt.
SMART
A BT Retail system
SMS
Short Message Service
SPACE
A BT Wholesale System
STOP Order
An internal BT system order relating to Line
Rental
TAG
Telecom Accounts Group
UNIX
Computer Operating System used by DEDS,
GenIUS, etc.
VAT
Value Added Tax
WA
Wholesale Access, the group name for the
Openreach WLR products
WCLI A Code
Product identifier on BT Systems
Wholesale Calls
The calls only service that provides a
Communications Provider with the ability to
offer its own branded telephone service over
a PSTN or ISDN line that is provided,
managed and maintained by BT.
Wholesale Calls Line Independent
(WCLI)
The Wholesale Calls variant that enables
CPs to offer their own branded telephony
service to End Users independently of WLR.
Wholesale Calls Line Associated
The Wholesale Calls variant that is provided
