Wholesale Calls Product Handbook v4.1
British Telecommunications plc Page 11 of 47
March 2009
3. ORDERING
This section gives information about the ordering process for CPs to provide the
Wholesale Calls product to its EUs.
3.1 The Process (Order Provisioning)
BT Wholesale will provide the CP with 2 mechanisms to place orders for the
Wholesale Calls product. These use industry standard protocols and are available
24 hours a day, 7 days a week. These are via the following:
• BTWwholesale.com Web Portal - used for placing individual orders (up to 5
orders can be entered at a time)
• The Wholesale Calls Bulk Tool - allows multiple orders to be placed. The
maximum size profile is 1000 orders in a single file, although multiple files can
be submitted.
The Portal can be reached via the URL http://www.btwholesale.com which will take
the user directly to the application once the login has been completed through the
customer zone.
For the Wholesale Calls Bulk Load Tool please also refer to the published user guide
located on the wholesale calls webpage: http://www.btwholesale.com/wholesalecalls
3.2 Provisioning Direct Dialling In (DDI) Numbers
When placing a Provide Order on a PSTN Multi-line, the CP will need to submit a
Provide Order in respect of each CLI in the multi-line group.
For ISDN lines with multiple DDIs, the CP only needs to submit a Provide Order
against the ISDN main number not every DDI.
3.3 Postcode Validation
A pre-requisite for any Order placement is that the relevant CLI has been validated
by the associated postcode.
The input criteria that the CP must provide are:
• The Caller Line Identity (CLI) - Mandatory
• Customer Requested Date (CRD)
• Postcode
If the line is BTR: - Installation Postcode
If the line is WLR: - The Postcode of the registered address of the CP
providing that WLR Line.
On a BTR line, BTW will attempt to match the postcode supplied with the installation
postcode. First a straightforward comparison will be used and then fuzzy logic. The
parameters for the fuzzy logic are to ignore the last two characters of the postcode
and request a match. If this is successful, the postcode is used. If a match cannot be
