Zipper Brand's Products

161

Before Use

Common Camera

Operations

Camera Basics

Auto Mode

Other Shooting

Modes

P Mode

Playback Mode

Wi-Fi Functions

Setting Menu

Accessories

Index

Basic Guide

Tv, Av, and M

Mode

Appendix

Advanced Guide

Cover

Playback

Playback is not possible.

• Imageormovieplaybackmaynotbepossibleifacomputerisusedtorenamelesor

alter the folder structure. Refer to “Software Instruction Manual” (=

147) for details

onfolderstructureandlenames.

Playback stops, or audio skips.

• Switch to a memory card that you have performed low-level formatting on with the

camera (=

137).

• There may be brief interruptions when playing movies copied to memory cards that

have slow read speeds.

• When movies are played on a computer, frames may be dropped and audio may skip

ifcomputerperformanceisinadequate.

Sound is not played during movies.

• Adjust the volume (=

85) if you have activated [Mute] (=

133) or the sound in

the movie is faint.

• No sound is played for movies shot in [

] mode (=

53) because audio is not

recorded in this mode.

Memory Card

The memory card is not recognized.

• Restart the camera, with the memory card in it (=

21).

Computer

Cannot transfer images to a computer.

When attempting to transfer images to the computer via a cable, try reducing the

transfer speed as follows.

• Press the <1> button to enter Playback mode. Hold the <n> button down as

you press the <o> and <

> buttons at the same time. On the next screen, press

the <q><r> buttons to choose [B], and then press the <m> button.

Wi-Fi

Cannot access the Wi-Fi menu by pressing the <o> button.

• The Wi-Fi menu is not available in Shooting mode. Switch to Playback mode and try

again.

• In Playback mode, the Wi-Fi menu cannot be accessed during detailed information

display,magnieddisplay,orindexdisplay.Switchtosingle-imagedisplayanda

viewing mode other than detailed information display. Similarly, the Wi-Fi menu

cannotbeaccessedduringgroupplaybackorlteredimagedisplayaccordingto

speciedconditions.Cancelgrouporlteredimageplayback.

• The Wi-Fi menu cannot be accessed while the camera is connected to a printer,

computer, or TV via a cable. Disconnect the cable.

Cannot add a device/destination.

• A total of 20 items of connection information can be added to the camera. Erase

unneededconnectioninformationfromthecamerarst,andthenaddnewdevices/

destinations (=

129).

• Use a computer or smartphone to register Web services (=

109).

• Toaddasmartphone,rstinstallthededicatedapplicationCameraWindowonyour

smartphone (=

112).

• Toaddacomputer,rstinstalltheCameraWindowapplicationonyourcomputer.Also

check your computer and Wi-Fi environment and settings (=

113, 114, 115).

• Do not use the camera near sources of Wi-Fi signal interference, such as microwave

ovens,Bluetoothdevices,orotherequipmentoperatingonthe2.4GHzband.

• Bring the camera closer to the other device you are trying to connect to (such as the

access point), and make sure there are no objects between the devices.

Cannot connect to the access point.

• Conrmthattheaccesspointchannelissettoachannelsupportedbythecamera

175). Note that instead of auto channel assignment, it is advisable to specify a

supported channel manually.

Cannot send images.

• Thedestinationdevicehasinsufcientstoragespace.Increasethestoragespaceon

the destination device and resend the images.

• The write-protect tab of the memory card in the destination camera is set to the

locked position. Slide the write-protect tab to the unlocked position.

• Images cannot be sent to CANON iMAGE GATEWAY or other Web services if you

moveorrenameimagelesorfoldersonthecomputerthatreceivedimagessent

using Image Sync via an access point (=

127). Before moving or renaming these

imagelesorfoldersonthecomputer,makesuretheimageshavealreadybeensent

to CANON iMAGE GATEWAY or other Web services.