Avoid Service
Checklist
Before calling for service, review this list. It may save both time and expense. The list includes
common concerns that are not the result of defective workmanship or materials in this washer.
OCCURRENCE POSSIBLE CAUSE
SOLUTION
"Clunking" or gear
sounds.
A certain amount of "clunking" or gear
sounds are normal in a heavy-duty
washer.
This is normal.
Rattling and clanking
noise.
Foreign objects such as coins or safety
pins may be in tub or pump.
Stop washer and check tub. If noise continues after
washer is restarted, objects may be in pump. Call your
authorized servicer.
Belt buckles and metal fasteners are
hitting wash tub.
To prevent unnecessary noise and damage to tub,
fasten fasteners and turn items inside out.
Squealing sound or hot
rubber odor.
Washer is overloaded.
Do not overload washer. Stop washer and reduce
load.
Thumping sound.
Heavy wash loads may produce a
thumping sound.
This is usually normal. If sound continues, washer is
probably out of balance. Stop washer and redistribute
wash load.
Vibrating noise. Washer is not resting firmly on floor.
Shipping bolt and block have not been
removed during installation.
Wash load unevenly distributed in tub.
Move washer so it rests firmly on floor. Adjust leveling
legs. See INSTALLATION INSTRUCTIONS for details.
See INSTALLATION INSTRUCTIONS for removing
shipping bolt and block.
Stop washer and rearrange wash load.
Washer does not start.
Lid is not completely closed.
Close lid completely. The washer will not fill with
water, agitate or spin when the lid is open, and will
only start to do so if the lid is closed.
Electrical power cord may not be plugged Make sure plug fits tightly in wall outlet.
in or connection may be loose.
House fuse blown, circuit breaker tripped,
or a power outage has occurred.
Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If problem is a circuit overload, have it
corrected by a qualified electrician. If problem is a
power outage, call local electric company.
Water supply faucets are not turned on. Turn on water supply faucets.
Cycle selector is not in correct position. Move indicator clockwise slightly. Pull out knob.
Motor is overheated. Washer motor will stop if it becomes overheated. It
will automatically restart after a cool down period of
up to 30 minutes (if washer has not been manually
turned off).
Washer won't spin.
Lid is not completely closed.
Close lid completely. The washer will not fill with
water, agitate or spin when the lid is open, and will
only start to do so if the lid is closed.
