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Premium Tech Tool
Information is subject to change at any time without notice. Any printed copy of this bulletin is an uncontrolled document.
For better PC performance, perform a disk clean up and defragmentation once a
week.
Note defragmentation is not required for a Solid State Hard Drive
Improved Support for Tech Tool
Personnel have been added to better support Tech Tool; the Help desk wait time
has been reduced!
Password reset wait time is reduced! Press option # 1 at the help desk number.
o 877-978-6586 or e-mail to: dlrcomm@volvo.com
Premium Tech Tool 2 Frequently Asked Questions
I am having trouble connecting to the Vehicle with the Vocom. How can
I test the Vocom?
Vocom troubleshooting steps:
Error Code / Description: Communication issues with the Vocom adapter
(88800300) unit. Note that the Help menu in Tech Tool contains details on
the Vocom functionality.
Steps to resolve:
1. Check that all the LED’s flash briefly when powering up the unit.
2. The top LED (PC) is green. When connected to the PC and Tech
Tool is running, this light should flash intermittently when
communicating.
3. The second LED (vehicle) should be green when connected to the
vehicle. Note that this is to the vehicle battery. Ensure that the
Ignition key is ON for communication.
If the "Power USB/Communication"-LED does not light up,
Try another USB-port
Check if Windows performs “Installing device driver software”
Check the USB cable and try different cable, or try another PC
Still no function? If under warranty (24 months), return the unit.
4. When connected only to the vehicle: The unit should flash the LED’s,
and then light the "Power Vehicle"-LED.
If nothing lights up at all, Try replacing the vehicle cable,
Check that ignition is on, or try another vehicle.
If the “Critical Error”-LED lit, try to update software
Still no function? If under warranty (24 months), return the unit.
