Volkswagen service
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The Volkswagen Warranty
Three-year Warranty
All Volkswagen passenger cars come with a three-year/60,000 miles warranty, which protects your
car against the failure of most technical and electrical components due to manufacturing defects. This
comprises a two-year manufacturer’s warranty with unlimited mileage plus a further one-year/60,000
miles (whichever is soonest) Retailer Warranty
1
. Should the mileage exceed 60,000 miles within the first
two years, the manufacturer’s two-year warranty will still be valid. Full details of the three-year warranty
are available from your authorised Volkswagen retailer or repairer.
Body Protection Warranty
The internal body sections and panels of the Eos are covered against rusting through from the inside
for 12 years. Naturally, the vehicle must be cared for in compliance with the operating instructions.
Please consult your authorised Volkswagen retailer or repairer for full warranty details.
Three-year Paintwork Warranty
This latest warranty, pioneered by Volkswagen, really provides you with the widest possible cover on a
new car. There are no special conditions attached and paintwork manufacturing defects will be rectified
without charge. Naturally, during the warranty period the car must be cared for in compliance with the
operating instructions.
Approved Accessories
A comprehensive range of accessories from alloy wheels to carpet mats is available to complement the
factory-fitted option list. Volkswagen approved accessories purchased from and fitted by your authorised
Volkswagen retailer at the point of vehicle sale will also benefit from the three-year vehicle warranty.
Extended warranty
If you order the Volkswagen Extended Warranty as an option when buying your new Eos then you get the
100% Volkswagen Warranty and you can continue to enjoy comprehensive Volkswagen protection against
many unforeseeable repair costs. Designed to your needs, you can purchase an extra one or two year’s
warranty up to a maximum of five years or 90,000 miles.
Service Intervals
Volkswagen is pleased to offer you a choice on how your Volkswagen is serviced. The appropriate selection
is entirely dependent on how the car is likely to be driven and its general use. To help you identify which
type of service would be most suitable, please refer to the following guide.
The Fixed Service is recommended for vehicles that will cover less than 10,000 miles in 12 months and
if the vehicle is likely to be used in the following way:
• Predominantly urban driving, short journeys with frequent cold starts.
• Activities regularly producing high engine loading, e.g. frequent hill climbs, driving with vehicle fully
loaded and towing.
• Uneconomical driving style using high rpms with heavy acceleration and heavy braking.
The service intervals for the Fixed Service are as follows:
• Oil change service –
After 1 year or 10,000 miles (15,000km), whichever is soonest.
• Inspection service
2
–
First after 2 years or 20,000 miles (30,000km), then every one year or 20,000 miles (30,000km),
whichever is soonest.
The Flexible Service is recommended for vehicles with daily mileage of more than 25 miles where the
vehicle is driven regularly mainly on longer distance journeys. The vehicle is driven mainly at a constant
speed with minimum vehicle and engine loading, minimal towing and driven in an economical manner.
With the Flexible Service the vehicle can cover anywhere between 10,000
3
and a maximum of 20,000
3
miles or 24 months (whichever is soonest) between oil changes.
The service intervals for the Flexible Service are as follows:
• Oil change service – According to flexible service interval display (after 2 years at the latest).
• Inspection service
2
– First after 2 years or 20,000 miles (30,000km), then every one year or 20,000
miles (30,000km), whichever is soonest.
The up! model is only available with the Fixed Service schedule. Please consult your authorised Volkswagen
retailer or repairer for advice and full details.
Please note: If you purchase a Volkswagen Fixed Price Service Plan your vehicle will follow the Fixed
Service schedule.
Volkswagen Insurance
4
We want you to start enjoying your new car from day one and thanks to Volkswagen Insurance
complimentary seven day cover, you can. Call free on 0800 316 7892 (lines are open Monday to Friday
8am – 9pm and Saturday 9am – 5pm), provide a few details and a cover note will be sent to your retailer.
They will then tax your car and you can drive it away.
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CO
2
Emissions
Increased weight of a vehicle, including higher trim levels and the addition of options will have a
detrimental influence on the level of fuel consumption and CO
2
emissions produced.
The CO
2
and fuel consumption figures are obtained from tests on a representative vehicle of the type,
conducted and approved in accordance with Council Directive 80/1268/EEC as amended by Directive
1999/100/EC (or later) on the approximation of the laws of the member states relating to the carbon
dioxide emissions and the fuel consumption of motor vehicles.
Volkswagen Roadside Assistance
Every new car is registered for Volkswagen Roadside Assistance for one year except the Touareg and
Phaeton which are registered for three years. This provides vehicle roadside and home recovery in
the unlikely event of a breakdown in the UK and Europe (subject to conditions). Volkswagen Roadside
Assistance can also be purchased for subsequent years. For full details, please contact your authorised
Volkswagen retailer.
Tax Free Sales
For full details, please contact your authorised Volkswagen retailer.
Please note:
Some illustrations in this brochure do not necessarily reflect UK specifications and may not be available.
In particular, controls and some items of equipment are positioned differently for the UK.
The specifications contained in this brochure are for information purposes only and are subject to change.
If you require any specific feature, you must consult your authorised Volkswagen retailer who is regularly
updated with any change in specification. Please check model availability and full specification details with
your authorised Volkswagen retailer prior to ordering.
Note: we would like to advise you that telephone calls to Volkswagen Customer Care may be monitored
and recorded as part of our training and quality assurance processes. All our monitoring and recording
processes meet Oftel regulations.
Volkswagen Ensurance
5
Get three years’ Volkswagen Ensurance cover for free.
Another great benefit of being a Volkswagen driver. If your Volkswagen was damaged in an accident,
wouldn’t you want it fixed by a Volkswagen trained technician using only genuine Volkswagen parts?
Ensurance is Volkswagen’s accident and repair cover which does exactly that. It works alongside your
main comprehensive motor insurance policy no matter who you are insured with, to make sure you get
the quality repair and service you would want. If you’re involved in an accident or your car is stolen, just
one call to us and we’ll look after your claim from start to finish ensuring your Volkswagen is restored to
the highest standard.
Activate your cover and benefit from:
• A guarantee that your Volkswagen will be repaired in a Volkswagen Insurance approved repairer,
by Volkswagen trained technicians, using only genuine Volkswagen parts and paints.
• A dedicated Claims Manager will manage your claim from start to finish, liaising with your insurer
and the repairer so you don’t have to.
• Help to recover any uninsured losses using our Legal Expenses Cover.
• Online claims tracking so you can keep up to date with the status of any claim.
Volkswagen Ensurance is free to all Volkswagen customers for three years and it only takes a minute
to get cover. To find out more and to activate your cover, visit volkswagen-ensurance.co.uk
Volkswagen Finance
Volkswagen Finance specialises in providing funding solutions for Volkswagen drivers. Whether your
Volkswagen is for private or business use, you can choose from a range of funding options.
• Solutions – a personal contract plan
• Hire purchase
• Lease purchase
• Finance lease
• Contract hire
With all Volkswagen Finance products you can choose a fixed-cost maintenance plan to help you budget
for your servicing and maintenance costs. No matter what finance product you choose, your local
Volkswagen retailer will be able to provide you with a personalised quote that could meet your budget
and vehicle needs.
1 All warranty work must be completed by an authorised Volkswagen retailer or repairer.
2 The inspection service rst at 3 years (or 40,000 miles) and then every second year (or 40,000 miles) has additional workscope.
3 The quoted mileage is based on a conversion from kilometres and is therefore unlikely to exceed circa 18,000 miles between oil changes.
4 Volkswagen Insurance is a trading name of Volkswagen Insurance Service (Great Britain) Limited, an appointed representative of Volkswagen
Financial Services (UK) Limited, Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR. Registered in England number
2835230. Volkswagen Insurance is sold, underwritten and administered by Allianz Insurance plc registered in England number 84638.
Registered oce 57 Ladymead, Guildford, Surrey GU1 1DB. Volkswagen Financial Services (UK) Limited and Allianz Insurance plc are
authorised and regulated by the Financial Services Authority. Volkswagen Financial Services (UK) Limited and Allianz Insurance plc are
not part of the same corporate group.
5 Ensurance from Volkswagen Insurance is sold and administered by Lawshield UK Limited, registered in England number: 3360532 (registered
oce: Lawshield House, 850 Ibis Court, Lakeside Drive, Centre Park, Warrington, Cheshire WA1 1RL) and underwritten by UK General
Insurance Limited on behalf of Ageas Insurance Limited, registered in England number: 354568 (registered oce: Ageas House, Tollgate,
Eastleigh, Hampshire SO53 3YA).
