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Symptom Possible Cause Solution
Windows XP does not
support UDF 2.5 format
used on BD
Install UDF readers that support UDF 2.5
format.
Cannot play BD movies
No BD playback software
installed
Install BD playback software from the
bundled software CD.
System dose not meet the
minimum system
requirement of BD movie
playback
Use CyberLink BD Advisor on the
bundled CD to verify if your system
meets the minimum requirements for BD
movie playback.
Visit the website of your graphics card
manufacturer to confirm both your
graphics card and driver are HDCP
compliant. Download and install the
latest graphics card driver.
Visit your monitor manufacturer to
confirm your monitor is HDCP
compliant.
Update your system to meet the system
requirements for BD movie playback.
