VII. TROUBLESHOOTING
Not Printing 1. Check printer media to insure it is the proper type and loaded properly see Sec. II. a, b.
2. Check printer power see Sec. III. b, c, d.
3. Check for water damage or corrosion see Section III. e.
Loading Media 1. Always fold the tip of the media to a point Section III c.
Error Code 1. Check Printer Media.
2. Generic error message indicating a printer has failed to print (printer not specied).
Corrosion 1. Routinely inspect printer boards, cutting wheel cartridges, cables & board for signs of
corrosion.
2 Pin Connector 1. Often after resent service the 2 pin connector (grey and black wires) on the back of the
SmartChill
®
control can become loose or disconnected causing a printer failure.
Verify Printer Power 1. The quickest way to verify a printer has power is to release then re-engage the
tension arm. The printer should index the media about 1/8”.
Printer Fails To Initialize 1. If a printer continues to feed paper with only a few random characters printed every so
often, the printer has failed to initialize. If this happens simply power cycle the control.
Printer Replacement 1. Both printers, record and label, have the same part number 950-60355-00 and are inter
changeable with the exception of any RBC50 models manufactured prior to 2008, with
90
degree printer boards in which case the part number is 950-60408-00.
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Certain procedures in this section may require electrical and refrigeration system test or measure
ments while power is applied to the cabinet. Exercise extreme caution at all times. If test points
are not easily accessible, disconnect power, attach test equipment and reapply power to test.
