hours 7 days a week, 24 hours a day
CompuServe® 2000 (CompuServe Interactive Services)
Web site http://www.compuserve.com/
phone 800-848-8990
hours M-F, 8 AM - 1 AM ET, S-S 10 AM - 10 PM ET
EarthLink TotalAccess (EarthLink Network, Inc.)
Web site http://help.earthlink.net/techsupport/
phone 800-395-8410
hours 7 days a week, 24 hours a day
GTE Easy Sign-up (GTE Internet)
phone 800-927-3000
hours 7 days a week, 24 hours a day
McAfee's VirusScan (Network Associates, Inc.)
Web site http://support.mcafee.com
phone 408-988-3832
hours M - F 9 AM - 5 PM Central Time
MindSpring Internet Desktop (MindSpring Enterprises, Inc.)
Web site http://help.mindspring.com/support
phone 800-719-4660
Quicken® Basic (Intuit Inc.)
Web site http://www.intuit.com/support
phone 900-555-4688
hours 7 days a week, 24 hours a day
Sound Forge® (Sonic Foundry)
Web site http://www.sonicfoundry.com/support/
phone 608-256-5555
fax 608-256-7300
hours M - F, 8 AM - 7 PM CT
Windows® 98 Second Edition Operating System, Word® 2000, Internet Explorer 5, Outlook® Express
(Microsoft Corporation)
Web site http://www.sony.com/pcsupport
phone 888-4SONYPC (888-476-6972)
1
hours 7 days a week, 24 hours a day
1
Support from 1-888-4SONYPC is free of charge for 90 days after the original date of purchase.
WinFax® Basic Edition (Symantec Corporation)
Web site http://www.symantec.com/techsupp/
phone 800-798-0850
fax 800-554-4403 in North America
541-984-2490 outside North America
Troubleshooting
This section describes how to solve common problems you may encounter when using your computer.
Many problems have simple solutions, so try these suggestions before you call Sony Customer Support.
My computer does not start
Check that the computer is plugged into a power source and that it is turned on. Check that the
power light is lit on the front panel of the computer.
Confirm that a diskette is not in the diskette drive (unless you are using a bootable diskette).
Confirm that the power cord and all cables are connected firmly, as described on the color poster.
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