9
Getting Started
Mitel recommends using online synchronization with the AMC to update
your password. Using online synchronization will allow you to license your
controller software and options immediately. Remember to print a record
of your options for future reference.
If you do not have internet access where your controller is located:
Connect to AMC at Mitel Online and choose the manual licensing option.
When you print your options page, it will include your password and
Applications Record ID (ARID). Use this password when installing the
options on your controller.
To upgrade software, confirm a current password, or purchase new options
and receive a new password, use the AMC at Mitel Online any time.
Contacting Mitel
Order Desk
You can reach the Order Desk at 1-800-796-4835.
Repair Services Department
You must get a Return of Merchandise Authorization (RMA) form from the
Repair Services Department before sending equipment back to Mitel.
If you are in North America, you can reach the Repair Services Department
at 1-888-222-6483.
If you are in any other region, contact your local regional support service.
Technical Support
Please contact Mitel Technical Support if you require technical assistance.
If you cannot resolve the problem by using the 3300 ICP Troubleshooting
Guide, please collect the required information listed in the applicable
section(s) of the 3300 ICP Troubleshooting Guide before calling Mitel
Technical Support.
If you are in North America, you can reach Technical Support at
1-800-561-0860 or 1-613-592-2122.
If you are in any other region, contact your local regional support service.
For regional contact information, follow the “Contact Us” link at Mitel.com.
