Problem Possible cause Solution
The
temperature
of the shaver
is too high. In
this case, the
shaver does
not work.
Let the shaver
cool down.
As soon as the
temperature
of the shaver
has dropped
sufciently, you
can switch on the
shaver again.
The shaver
does not
work, even
though it is
connected
to the
mains.
This shaver is
not designed
to be used
directly from
the mains.
Remove the
adapter from the
wall socket and
the small plug
from the shaver.
You can now
switch on the
shaver again.
My skin is
irritated
after
shaving.
Your skin
needs time
to get used
to the Philips
shaving
system.
Skin irritation
during the rst
2-3 weeks of
use is possible.
After this period,
the skin irritation
usually disappears.
The shaving
heads are
damaged or
worn.
Replace the
shaving heads
(see chapter
‘Replacement’).
The
rotation
speed of
the shaving
heads is
lower than
usual.
Too much
dirt has
collected in
the shaving
heads.
Clean the shaving
heads. See chapter
‘Cleaning and
maintenance’.
The
rechargeable
battery is
low.
Recharge the
battery. See
chapter ‘Charging’.
The shaving
heads do
not stay in
place.
You did
not x the
retaining
rings
properly.
The retaining ring
is xed properly if
the four wings of
the retaining ring
are located exactly
under the recesses
of the shaving
head holder.
Cleaning the trimmer (RQ350 only)
Clean the trimmer after every use.
Cleaning the trimmer under the tap
1 Switch on the appliance with the trimmer
attached.
2 Rinse the trimmer under a hot tap for
some time. (Fig. 25)
3 After cleaning, switch off the appliance.
4 After rinsing the appliance under the tap,
hold it upright for 10-15 seconds to allow
water to run out of the bottom.
Cleaning the trimmer with the cleaning
brush supplied
1 Switch off the trimmer.
2 Clean the trimmer with the short-bristled
side of the cleaning brush. Brush up and down
along the trimmer teeth. (Fig. 26)
Tip: For optimal trimmer performance, lubricate the
trimmer teeth frequently with Philips Shaving Head
Cleaning Spray (HQ110).
Storage
Note: Make sure the shaving unit is dry before you
store the shaver.
1 Put the protection cap on the shaver after
use to prevent damage and to avoid dirt
accumulation in the shaving heads (Fig. 27).
Replacement
For maximum shaving performance, we advise
you to replace the shaving heads every two years.
Replace damaged shaving heads right away.
Only replace the shaving heads with original
RQ32 Philips shaving heads. See also chapter
‘Ordering accessories’.
1 Switch off the shaver.
2 Press the release buttons on the shaving unit
and pull the shaving head holder off
the shaving unit (Fig. 12).
3 To unlock the orange retaining ring, turn it in
the direction of the arrows indicated in and
on the retaining ring (Fig. 16).
4 Lift the retaining ring out of the shaving head
holder (Fig. 17).
5 Remove the shaving heads and place new
ones in the shaving head holder.
Make sure the two wings of the shaving heads t
exactly into the recesses.
6 Place the retaining ring back onto the shaving
head holder (1). To reattach the retaining ring,
turn it against the direction of the arrows
indicated in and on the retaining ring (2)
(Fig. 23).
Note: Make sure the retaining ring is xed properly.
The four wings of the retaining ring have to be
located exactly under the recesses of the shaving
head holder (Fig. 24).
7 Reattach the shaving head holder to the
shaving unit (‘click’) (Fig. 14).
Note: If the shaving unit does not close smoothly,
check if you have positioned the shaving heads
properly and if the retaining rings are xed properly.
Ordering accessories
To buy accessories or spare parts, visit
www.shop.philips.com/service or go to
your Philips dealer. You can also contact the Philips
Consumer Care Centre in your country (see the
worldwide guarantee leaet for contact details).
The following accessories are available:
- RQ32 Philips shaving heads
- RQ575 Philips cleansing brush attachment
- HQ110 Philips Shaving Head Cleaning Spray
Recycling
Do not throw away the appliance with the normal
household waste at the end of its life, but hand it in
at an ofcial collection point for recycling. By doing
this, you help to preserve the environment.
Removing the rechargeable shaver
battery
Only remove the rechargeable battery when you
discard the shaver. Make sure the rechargeable
battery is completely empty when you remove it.
Be careful, the battery strips are sharp.
1 Undo the screw in the back panel of the
shaver with a screwdriver (1) and remove the
back panel (2) (Fig. 28).
2 Bend the hooks aside and remove the power
unit (Fig. 29).
3 Break the snap hooks (1) and remove the
front panel of the power unit (2) (Fig. 30).
4 Take out the battery holder (1) and cut the
battery tags with a pair of cutting pliers (2)
(Fig. 31).
5 Remove the rechargeable battery.
Guarantee and support
If you need information or support, please visit
www.philips.com/support or read the separate
worldwide guarantee leaet.
Guarantee restrictions
The shaving heads (cutters and guards) are
not covered by the terms of the international
guarantee because they are subject to wear.
Troubleshooting
This chapter summarises the most common
problems you could encounter with the appliance
.
If you are unable to solve the problem
with the
information below, visit www.philips.com/
support for a list of frequently asked questions
or contact the Consumer Care Centre in your
country.
Problem Possible cause Solution
The shaver
does not
shave as
well as it
used to.
The shaving
heads are
damaged or
worn.
Replace the
shaving heads
(see chapter
‘Replacement’).
The shaving
heads are
dirty.
Clean the cutters
and guards with
the cleaning brush
supplied (see
chapter ‘Cleaning
and maintenance’,
section ‘Extra-
thorough cleaning
method’).
Long hairs
obstruct
the shaving
heads.
Clean the cutters
and guards with
the cleaning brush
supplied (see
chapter ‘Cleaning
and maintenance’,
section ‘Extra-
thorough cleaning
method’).
The shaver
does not
work when
I press
the on/off
button.
The
rechargeable
battery is
empty.
Recharge the
battery (see
chapter ‘Charging’).
