Guarantee and service
If you need service or information or if you have
a problem, please visit the Philips website at
www.philips.com or contact the Philips Consumer
Care Centre toll free at 1-866-800-9311.
Guarantee restrictions
The shaving heads (cutters and guards) are not
covered by the terms of the international guarantee
because they are subject to wear.
Troubleshooting
This chapter summarises the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below, contact the Consumer Care
Centre in your country.
Problem Possible cause Solution
The shaver
does not shave
as well as it
used to.
The shaving heads
are damaged or
worn.
Replace the shaving heads
(see chapter ‘Replacement’).
Long hairs
obstruct the
shaving heads.
Clean the shaving heads one
by one (see section ‘Cleaning
the shaving unit with the
cleaning brush’ in chapter
‘Cleaning and maintenance’).
You have not
inserted the
shaving heads
properly.
Make sure that the projections
of the shaving heads t
exactly into the recesses (see
chapter ‘Replacement’).
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