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Problem Possible Causes What To Do
Dishes don't dry Low inlet water
temperature
• Make sure inlet water temperature is at least 120°F.
• Select HEATED DRY.
• Use HOT START and ADDED HEAT options.
• Select a higher cycle, such as POTS & PANS or HEAVY WASH.
Rinse agent dispenser
is empty
* Check the rinse agent dispenser and fill as required.
Dishes and flatware
not clean
Inlet water temperature
is below 120°F.
* Raise the water heater temperature to 120°F.
» Use HOT START, POTS & PANS or HEAVY WASH and HI TEMP WASH.
Too little detergent * See Using the dishwasher section, refer to Proper Use of Detergent for
detergent recommendations.
Old or damp powdered
detergent
* See Using the dishwasher section, refer to Proper Use of Detergent for
detergent recommendations.
Water pressure is
temporarily low
• Turn on a faucet. Is water coming out more slowly than usual? If so,
wait until pressure is normal before using your dishwasher
Air gap is clogged •Clean the air gap.
Improper rack loading
No air gap or high
drain loop
* Make sure large dishware does not block detergent dispenser or wash arm.
• Verify that you have an air gap or a high drain loop. Refer to
the Installation Instructions.
Spots and filming
on glasses and
flatware
Extremely hard water
Low inlet water
temperature
Overloading the
dishwasher
Improper loading
Old or damp powder
detergent
Rinse agent dispenser
empty
Too little detergent
• Use Jet-Dry* or Cascade Crystal Clear® rinse agents to remove spots
and prevent new film buildup.
• To remove stubborn spots and pre-existing film from glassware:
1 Remove all metal utensils from the dishwasher.
2 Do not add detergent.
3 Select the longest cycle.
4 Start the dishwasher and allow to run for 18 to 22 minutes.
Dishwasher will now be in the main wash.
5 Open the door and pour 2 cups (500 ml) of white vinegar into the
bottom of the dishwasher.
6 Close the door and allow to complete the cycle. If vinegar rinse
doesn't work: Repeat as above, except use 1/4 cup (60 ml) of citric
acid crystals Instead of vinegar
Cloudiness on
glassware
Combination of soft
water and too much
detergent
• This is called etching and is permanent. To prevent this from
happening, use less detergent if you have soft water. Wash glassware in
the shortest cycle that will get it clean.
Water temperature
entering the dishwasher
exceeds 150°F.
* Lower the water heater temperature.
Detergent cup lid
won't latch
Dial is not in the OFF
position
•Turn the Timer Dial to OFF.
Detergent left In
dispenser cups
Dishes are blocking the
detergent cups
• Reposition the dishes.
Steam This is normal * Steam comes through the vent by the door latch during drying and
when water is being pumped out.
Black or gray
marks on dishes
Aluminum utensils have
rubbed against dishes
* Remove marks with a mild, abrasive cleaner.
Control panel lights
go off when you are
setting controls
Time too long between
touching or selecting
pads
• Each pad must be touched within 30 seconds of the others. To relight,
touch any pad again or unlatch and relatch the door.
Control panel
responded to inputs
Door latch may not
be properly seated
•Call for service.
but dishwasher never
filled with water
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