CTS Training Center
The Norstar telephone offers single- and multi-line
capability and is designed to work with the Norstar
Key Service Unit (KSU). The KSU resides in the
customer building as an interface between Norstar
telephone sets and the CTS telephone system.
This guide covers the Norstar features that are
available with the various KSU design releases and
telephone system features commonly used with
Norstar. Some of the features described in the
guide may not apply to your KSU design release or
line service but are offered by CTS.
The CTS Training Center offers a variety of classes,
user guides, and reference materials to assist UCLA
employees with the communications products
and services available from CTS. We can answer
any questions you may have about the use of CTS
products and services.
If you need disability auxiliary aids or services in using
training materials or during a training class, please
notify The CTS Training Center ten business days in
advance.
CTS
741 Charles E. Young Drive South
(CSB 1, 2nd floor, Mail Code: 951363)
Box 951363, Los Angeles, CA 90095-1363
Voice: 310-825-6285 Fax: 310-206-8460
Web: <http://map.ais.ucla.edu/go/
campusservices/technology>
CTS Training
Voice: 310-825-4545 Fax: 310-206-9442
Web: <http://www.cts.ucla.edu/training>
CTS Customer Service
Voice: 310-825-3775
CTS Repair & Help Desk
Voice: 310-206-0008 or 114
Norstar Quick Reference Card
Web: <http://www.cts.ucla.edu/trainingliterature>
2
Basic operatioN
Keys and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . 3
Telephone Administration . . . . . . . . . . . . . . . . . . . 4
Telephone Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
DialiNg iNstructioNs
Authorization Codes. . . . . . . . . . . . . . . . . . . . . . . . 6
Dialing UCLA Campus and Non-Campus Numbers . 6
Emergency Services . . . . . . . . . . . . . . . . . . . . . . . . . 7
Operator Assistance . . . . . . . . . . . . . . . . . . . . . . . . 7
Outbound Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . 8
aNsweriNg aND placiNg calls
Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Placing Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Line Pools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
telephoNe Features
Feature Assignment . . . . . . . . . . . . . . . . . . . . . . . 11
Automatic Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Call Forward Remote Access . . . . . . . . . . . . . . . . 13
Call Park. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Table of Contents
telephoNe Features (coNtiNueD)
Call Pickup Group . . . . . . . . . . . . . . . . . . . . . . . . . 14
Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Intercom Transfer . . . . . . . . . . . . . . . . . . . . . . . . . 15
Last Number Redial. . . . . . . . . . . . . . . . . . . . . . . . 15
Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . 16
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Ring Again. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Save Number Redial . . . . . . . . . . . . . . . . . . . . . . . 18
Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Three-Way Calling. . . . . . . . . . . . . . . . . . . . . . . . . 19
Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
acceptaBle use statemeNts
Call Harassment. . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Fraud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Compliance with Policies, Laws, and Regulations. . 21
Introduction
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