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If the wash results are not satisfactory
Washing is grey and scale is being deposited in the drum
• Too little detergent is being used.
• The right detergent was not used.
• Special soiling was not pre-treated.
• Programme or temperature was not correctly set.
There are grey stains on the washing.
• Washing soiled with ointment, grease or oil was washed with too lit-
tle detergent.
• It was washed at too low a temperature.
• A common cause is that fabric conditioner – especially a concentrate
– has got onto the washing. Such stains should be washed out as
quickly as possible and make sure that you are careful when using
fabric conditioner.
After the last rinse foam can still be seen.
• Modern detergents may create foam even in the last rinse cycle. The
washing is however sufficiently rinsed.
There are white residues on the washing.
• This is due to the insoluble ingredients in modern detergents.
They are not caused by insufficient rinsing.
Shake or brush the washing. If possible turn the washing inside out
before washing. Check your choice of detergent, use liquid detergent,
if possible.
Water is not entering
the appliance. ATTEN-
TION ERROR CODE
(E11)/PLEASE OPEN
THE WATER TAP ap-
pears in the display.
Tap turned off. Turn on the tap.
The filter in the threaded in-
let hose fitting is blocked.
Turn off the tap. Unscrew the
hose, take out the filter and
clean it.
Water tap is furred with lime
scale or is faulty.
Check the tap and have it re-
paired, if necessary.
The washing has not
been spun thoroughly
and water remains visi-
ble in the drum.
ATTENTION ERROR
CODE (E21)/PLEASE
CHECK THE WATER
DRAINAGE appears in
the display.
Drain hose is kinked. Remove kink.
Maximum pumping height of
1m exceeded.
Please contact your Local
Service Force.
The drain pump is blocked.
Clean the drain pump. Re-
move foreign bodies from
the pump housing.
For siphon connections: The
siphon is blocked.
Clean the siphon.
Problem Possible cause Remedy
