Message Possible solution
: please check the door!
Make sure that the appliance door is not open or closed
correctly.
If the appliance is overloaded, remove
some items from the drum and/or keep
pressed the door while touching the Start/
Pause button until the indicator stops
flashing (see the picture below).
: the anti-flood device is
on.
The anti-flood device is activated:
• Disconnect the appliance.
• Close the water tap.
• Contact the service centre.
: the mains supply is
unstable.
Wait until the mains supply is stable. The appliance
automatically starts operating.
: check the air filter.
• Make sure that the air filter has been cleaned.
• Make sure that the air filter is correctly inserted.
Problems without alarm messages
Problem Possible solution
The programme does not
start.
• Make sure that the mains plug is connected to the
mains socket.
• Make sure that there is not a damaged fuse in the fuse
box.
• Make sure that the you have touched Start/Pause.
• If the delay start is set, cancel the setting or wait for
the end of countdown.
• Deactivate the Child Lock function if it is on.
The appliance does not drain
the water.
• Make sure that you have not set a programme without
drain phase.
• Make sure that you have not set an option which ends
with water in the tub.
The appliance fills with water
and drains immediately.
Make sure that the drain hose is in the correct position.
The hose may be too low.
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