Problem Possible solution
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different deter-
gent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
You cannot set an op-
tion.
• Make sure that you press only the wanted touch button(s).
The drum is empty and
the display shows there is
some weight in.
• Press button Auto Off to deactivate the appliance and acti-
vate it again to set a tare.
The drum is full but the
display shows 0.0 kg.
• You loaded the laundry before activating the appliance.
Press button Auto Off to deactivate the appliance.
Empty the drum and obey to the necessary steps. (Refer to
'Loading the laundry')
After the check, activate the appliance. The programme continues from the point of
interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes. Deactivate and activate the appliance. If the
problem continues, contact the Authorised Service Centre.
13.3 Emergency door opening
In case of power failure or functioning
failure the appliance door remains
locked. The washing programme
continues when the power is restored. If
the door remains locked in case of
failure, it is possible to open it using the
emergency unlock function.
Before opening the door:
CAUTION!
Make sure that the water
temperature is not too
high and the laundry is not
hot. If necessary, wait until
they cool down.
CAUTION!
Make sure that the drum is
not rotating. If necessary,
wait until the drum stops
rotating.
Make sure that the water
level inside the drum is not
too high. If necessary,
proceed with an
emergency drain (refer to
«Emergency drain» in
«Care and cleaning»
chapter).
To open the door, proceed as follows:
1. Press the Auto Off button to switch
the appliance off.
2. Disconnect the mains plug from the
mains socket.
3. Open the filter flap.
4. Keep the emergency unlock trigger
pulled downward and, at the same
time, open the appliance door.
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