Problem Possible solution
There is water on the
floor.
• Make sure that the couplings of the water hoses are tight
and there is not water leakages.
• Make sure that the water inlet hose and the drain hose have
no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
You cannot open the ap-
pliance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin option if there is water in the drum.
• Do the emergency drain procedure. See "Frost precau-
tions" (in "Care and Cleaning" chapter).
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appliance.
Contact the Authorised Service Centre. If you need to open
the lid, please read carefully "Emergency door opening".
The appliance makes an
unusual noise.
• Make sure the levelling of the appliance is correct. Refer to
'Installation instruction'.
• Make sure that the packaging and/or the transit bolts are
removed. Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too small.
The cycle is shorter than
the time displayed.
• The appliance calculates a new time according to the laun-
dry load. See the ‘Consumption Values’ chapter.
The cycle is longer than
the time displayed.
• An unbalanced laundry load increases the duration time.
This is a normal behaviour of the appliance.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different deter-
gent.
• Use special products to remove the stubborn stains before
you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
You cannot set an op-
tion.
• Make sure that you press only the wanted touch button(s).
The appliance does not
dry or does not dry cor-
rectly.
• Turn the water tap on.
• Make sure the drain filter is not clogged.
• Reduce the laundry load.
• Make sure you have set the correct cycle. If necessary ,set
again a short drying time.
The laundry is full of dif-
ferent colours fluff.
The fabrics washed in the previous cycle released fluff of a dif-
ferent colour:
• The drying phase helps to eliminate some fluff.
• Clean the clothes with a fluff remover.
In case of an excessive amount of fluff in the drum run the spe-
cial programme to clean it (refer to “Fluff in the fabrics" for
more details).
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