Problem Possible cause/Solution
There is water on the floor:
Too much detergent or unsuitable detergent
(creates too much foam) has been used.
• Reduce the detergent quantity or use anoth-
er one.
Check whether there are any leaks from one of
the inlet hose fittings. It is not always easy to
see this as the water runs down the hose; check
to see if it is damp.
• Check the water inlet hose connection.
The drain hose is damaged.
• Change it with a new one.
The cap on the emergency emptying hose has
not been replaced or the filter has not been
properly screwed in after cleaning action.
• Put the cap back on the emergency emptying
hose or screw the filter fully in.
Unsatisfactory washing results:
Too little detergent or unsuitable detergent has
been used.
• Increase the detergent quantity or use an-
other one.
Stubborn stains have not been treated prior to
washing.
• Use commercial products to treat the stub-
born stains.
The correct temperature was not selected.
• Check if you have selected the correct tem-
perature.
Excessive laundry load.
• Introduce into the drum less laundry.
The door will not open:
The programme is still running.
• Wait the end of washing cycle.
The door lock has not been released.
• Wait until the door symbol 9.5 has gone off.
There is water in the drum.
• Select drain or spin programme to empty out
the water.
What to do if… 31
