N300 Wireless VoIP GPON Router User Guide
4) Now, try to log on to the Web-based configuration page again after the above settings have
been configured. If you still cannot access the configuration page, please restore your GPON
router’s factory default settings and reconfigure your GPON router following the instructions in
3.2 Quick Installation Guide
. Please feel free to contact our Technical Support if the problem
still exists.
T4. What can I do if I cannot access the Internet?
1) Check to see if all the connectors are connected well, including the Fiber line, Ethernet cables
and power adapter, based on the LEDs described previously.
2) Check to see if the GPON router is registered correctly based on the GPON LED described
previously and if the Authentication status is Registered in System Status page. If not, please
enter the GPON SN or GPON Password described in step 2 again and wait for approximately
2 minutes or try to unplug the fiber and then connect it again. If the problem still exists, please
consult your ISP to make sure if you have entered the correct GPON SN or GPON Password.
3) Check to see if the dialing software used in step 3 installed correctly and make sure the
account username and password are correct.
4) If you still cannot access the Internet, please restore your GPON router to its factory default
settings and reconfigure it by following the instructions in 3.2 Quick Installation Guide
.
5) Please feel free to contact our Technical Support if the problem still exists.
Note:
For more details about Troubleshooting and Technical Support contact information, please log on
to our Technical Support Website: http://www.tp-link.com/en/support.
119
