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Getting Help

Enterasys G-Series Hardware Installation Guide xvii

Getting Help

ForadditionalsupportrelatedtotheG‐Seriesswitch,theIOMs,orthisdocument,contact

Enterasys Networksusingoneofthefollowingmethods:

BeforecontactingEnterasys Networksfortechnicalsupport,havethefollowingdataready:

•YourEnterasys Networksservicecontractnumber

•Adescriptionofthefailure

•Adescriptionofanyaction(s)alreadytakentoresolvethe

problem(forexample,rebooting

theunit)

•TheserialandrevisionnumbersofallinvolvedEnterasys Networksproductsinthenetwork

•Adescriptionofyournetworkenvironment(suchaslayout,cabletype,otherrelevant

environmentalinformation)

•Networkloadandframesizeatthetimeoftrouble(ifknown)

•Thedevicehistory(forexample,if

youhavereturnedthedevicebefore,orifthisisarecurring

problem)

•AnypreviousReturnMaterialAuthorization(RMA)numbers

World Wide Web www.enterasys.com/services/support/

Phone 1-800-872-8440 (toll-free in U.S. and Canada)

or 1-978-684-1000

To find the Enterasys Networks Support toll-free number in your country:

www.enterasys.com/services/support/contact

To expedite your message, please type [Switching] in the subject line.

To send comments or suggestions concerning this document to the Technical Publications Department:

To expedite your message, include the document Part Number in the Email message.