150
5-2 Troubleshooting
If you find that the router is working improperly or stops responding, check
some of the FAQs below. You can also contact our support by email or
phone.
Scenario Solution
Router is not
responding to me
when I want to access
it by web browser
a. Please check the connection of power cords
and network cables of this router. All cords
and cables should be correctly and firmly
inserted into the router.
b. If all LEDs on this router are off, please
check the status of A/C power adapter, and
make sure it’s correctly powered.
c. You must use the same IP address section
which router uses.
d. Are you using MAC or IP address filter?
Try to connect the router by another
computer and see if it works; if not, please
restore your router to factory default
settings (pressing ‘reset’ button for over 10
seconds).
e. Set your computer to obtain an IP address
automatically (DHCP), and see if your
computer can get an IP address.
f. If you did a firmware upgrade and this
happens, contact your dealer of purchase for
help.
g. If all above solutions don’t work, contact
the dealer of purchase for help.
Can’t get connected to
Internet
a. Go to ‘Status’ -> ‘Internet Connection’
menu, and check Internet connection status.
b. Please be patient, sometimes Internet is just
that slow.
c. If you connect a computer to Internet
