P.1
MKCP 1613/1614/1624
DC Power 12V, 24V, 48V Input
Matrix KVM Usage
Model
12V
24V
48V
Input rating
Input voltage:
12-Volt
24-Volt
48-Volt
Input range:
Input current
- No load
9 ~ 18V
50 mA
18 ~ 36V
50 mA
36 ~ 75V
50 mA
- Full load
Output rating
Output voltage:
4950 mA
12-Volt
2450 mA
12-Volt
1220 mA
12-Volt
Output current:
4.16A
4.16A
4.16A
Efficiency
84%
85%
85%
Remarks:
■
Package does not include power cord
Troubleshooting
1. There is no LED display on KVM membrane switch
i. Make sure the power adapter plugged into the KVM Switch, if the LED’s still off, perform soft
reset to KVM switch.
ii. Power cycle KVM switch.
2. I can power on the KVM, but I am not getting any picture at all, how can I solve this?
Switching to another port and checking if this port has the same problem
a. If you switch to another port, please check the screen resolution is the same.
b. Check the OSD menu is available on the hot keys “Scroll lock + Scroll lock + space bar”.
If the problems persist, please make sure the cables are inserted properly and the boot up
sequence is followed.
3. The screen is on but the keyboard and mouse don’t work
i. Check the server by using a different keyboard and mouse.
ii. For PS/2 servers
The keyboard and mouse are not hot pluggable.
iii. For USB servers
Unplug and plug allowing a few seconds for the bus emulation process to complete.
iv Do not press any keys on the keyboard whilst the server is booting up. This can cause a
keyboard error or cause the keyboard not to detect the KVM switch.
v. Try a different keyboard, but use only 101/102/104-key keyboard
vi. Avoid moving the mouse whilst switching the KVM ports.
4. There is no LED display on the dongle
The LED on the dongle will flash when plugged into the USB or PS/2 server. The light will then
become steady when the KVM switch has connected. If the LED light is on and not flashing when
plugged into server, please unplug the USB or PS/2 and try again. Or try another good dongle to
verify if problem still appears. If the problem persists, please contact your supplier.
