Troubleshooting Chart
Before you call for service, determine the symptoms and make a few simple checks shown below.
Symptoms
Picture
Sound
Check
SNOWY PICTURE NOISY SOUND
INPUT CONNECTORS SEATED PROPERLY
EQUIPMENT CONNECTED TO INPUT CONNECTIONS
ANTENNA LOCATION AND/OR CONNECTION
INTERFERENCE
%
NOISY SOUND
ELECTRICAL APPLIANCES, LIGHTS, CARS AND TRUCKS
DIATHERMY AND OTHER MEDICAL EQUIPMENT
VIDEO INPUT CONNECTOR SEATED PROPERLY
NORMAL PICTURE
NO SOUND
VOLUME CONTROL SETTING
TV SPEAKERS (IF APPLICABLE) IN THE OFF MODE
AUDIO INPUT CONNECTOR SEATED PROPERLY
TRY ANOTHER CHANNEL
NO PICTURE
NO SOUND
THAT AC POWER LINE IS PLUGGED INTO AC OUTLET
BRIGHTNESS AND AUDIO CONTROLS SET PROPERLY
VIDEO AND AUDIO INPUT CONNECTORS SEATED PROPERLY
TRY ANOTHER CHANNEL
COLOR CONTROL SETTINGS
TRY ANOTHER CHANNEL
NO COLOR
NORMAL SOUND
- MONITOR/RECEIVER IN VIDEO MODE WITH NO SIGNAL
BUCK PICTURE
NO SOUND
CHK
CHK MODE
NORMAL SOUND
PRESS AND HOLD ACTION AND POWER BUTTONS ON THE
CONTROL PANEL ATTHE SAME TIME FOR 5 SECONDS. SCREEN
WILL SHUT OFF, THEN TURN BACK ON. TV WILL BE SET TO
CHANNEL 3 AND CYCLE THROUGH A SPECIAL TEST
Panasonic
BROADCAST AND DIGITAL SYSTEMS
®
PANASONIC BROADCAST AND DIGITAL SYSTEMS COMPANY
Division of Matsushita Electric Corporation of America
Executive Office
One Panasonic Way, Secaucus, New Jersey, 07094 (201) 348-7000
GSA - 52 West Gude Drive, Rockville, Maryland 20850 (301) 738-3840
Southern Regional Sales Office, 1225 Northbrook Parkway, Suite 1-160, Suwanee, Georgia 30174 (770) 338-6841
Eastern Regional Sales Office, Panasonic BTS, 43 Hartz Way, Secaucus, New Jersey 07094 (201) 348-7620
Midwest Regional Sales Office, Panasonic BTS, 1707 North Randall Road, Elgin, Illinois 60123 (847) 468-5200
Western Regional Sales Office, Panasonic BTS, 6550 Katella Avenue, Cypress, California 90630 (714) 373-7271
PANASONIC CANADA INC..
5770 Ambler Drive, Mississauga, Ontario, L4W 2T3 (905) 624-5010
PANASONIC SALES COMPANY
San Gabriel Industrial Park, 65th Infantry Ave., KM.9.5, Carolina, Puerto Rico 00630 (787) 750-4300
