Cartridges may have
tape on them
1 Remove the print cartridges.
2 Make sure the sticker and tape have been removed.
1
2
3 Reinsert the print cartridges.
Received fax has poor print quality
Review checklist for
sender
• Check that the quality of the original document is satisfactory.
• Resend the fax. There may have been a problem with the quality of the telephone line
connection.
• Increase the fax scan resolution.
Check ink Check the ink levels, and install a new print cartridge if necessary.
Jams and misfeeds troubleshooting
• “Paper jams” on page 65
• “Paper or specialty media misfeeds” on page 66
• “Printer does not feed paper, envelopes, or specialty media” on page 66
• “Banner paper jams” on page 66
Paper jams
Is the jam in the paper
support?
1 Press to turn off the printer.
2 Firmly grasp the paper, and gently pull it out.
3 Press to turn the printer back on.
Is the jam in the printer? To automatically eject the paper:
1 Press to turn off the printer.
2 Press again to turn the printer back on.
The paper automatically ejects from the printer.
To manually remove the paper:
1 Press to turn off the printer.
2 Firmly grasp the paper, and gently pull it out.
3 Press to turn the printer back on.
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