Photo smudges
Photo smudges To prevent smudging, avoid touching the surface of a printed photo. For best results,
remove each printed sheet individually from the paper exit tray, and allow the prints to dry
at least 24 hours before stacking, displaying, or storing.
Copy troubleshooting
• “Copier does not respond” on page 61
• “Scanner unit does not close” on page 61
• “Poor copy quality” on page 61
• “Partial document or photo copies” on page 62
Copier does not respond
Check the control panel
for any blinking lights
If one of the lights is blinking, see “Blinking lights on the control panel” on page 67.
Check power
If the light is not on, see “Power button is not lit” on page 56.
Software may not be
installed correctly
For more information, see “Software may not be installed correctly” on page 58.
Scanner unit does not close
Check for
obstructions
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
Poor copy quality
• Blank pages
• Checkerboard pattern
• Distorted graphics or pictures
• Missing characters
• Faded print
• Dark print
• Skewed lines
• Smudges
• Streaks
• Unexpected characters
• White lines in print
Check the control
panel for any blinking
lights
If one of the lights is blinking, see “Blinking lights on the control panel” on page 67.
Check ink Check the ink levels, and install a new print cartridge if necessary.
Clean the scanner
glass
If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.
Review steps to
improve print quality
See “Improving print quality” on page 51.
Check quality of
original document
If the quality of the original document is not satisfactory, try using a clearer version of the
document or image.
61
