Troubleshooting
This chapter summarizes the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below, visit www.philips.com/support
for a list of frequently asked questions or contact
the Consumer Care Center in your country.
Shaver
Problem Possible cause Solution
The appliance
does not work
when I press the
on/off button.
The appliance is still
placed on the Qi
charging pad.
Remove the appliance
from the Qi charging pad
and press the on/off
button to switch on the
appliance.
The rechargeable
battery is empty.
Recharge the battery
(see 'Charging').
The travel lock is
activated.
Press the on/off button
for 3 seconds to
deactivate the travel lock.
The shaving unit is
soiled or damaged
to such an extent
that the motor
cannot run.
Clean the shaving heads
thoroughly (see
'Thorough cleaning') or
replace them.
Theappliancedo
es not shave as
well as it used to.
The shaving heads
are damaged or
worn.
Replace the shaving
heads (see
'Replacement').
Hairs or dirt obstruct
the shaving heads.
Clean the shaving heads
in the regular way or
clean them thoroughly.
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