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Elektronik Bilgi Kütüphanesi



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embrace new business models, and promote business innovation. Whether you are looking to transition to a Cisco
Borderless Network Architecture, solve specific business problems, or improve operational efficiency, we have a
service that can help you get the most from your IT environment. For more information, please visit
http://www.cisco.com/go/services.
Warranty Coverage and Technical Service Options
The Cisco 819 Integrated Services Router comes with the Cisco 1-year limited hardware warranty. Adding a
contract for a technical service offering such as Cisco SMARTnet
®
Service provides benefits not available with
warranty, including access to OS updates, Cisco.com online resources, and Cisco Technical Assistance Center
(TAC) support services. Table 6 shows the available technical services.
For information about Cisco warranties, visit http://www.cisco.com/go/warranty.
For information about Cisco Technical Services, visit http://www.cisco.com/go/ts.
Table 7. Cisco Technical Services for Cisco 819 Integrated Services Routers
Technical Services
Cisco SMARTnet Service
Global access to the Cisco TAC 24 hours a day
Unrestricted access to the extensive Cisco.com resources, communities, and tools
Next-business-day, 8 x 5 x 4, 24 x 7 x 4, and 24 x 7 x 2 advance hardware replacement
1
and onsite parts replacement and
installation available
Ongoing operating system software updates within the licensed feature set
2
Proactive diagnostics and real-time alerts on Smart Call Home-enabled devices
Cisco Smart Foundation Service
Next-business-day advance hardware replacement as available
Business-hours access to SMB Cisco TAC (access levels vary by region)
Access to Cisco.com SMB knowledge base
Online technical resources through Smart Foundation Portal
Operating system software bug fixes and patches
1
Advance hardware replacement is available in various service-level combinations. For example, 8 x 5 x Next business day (NBD) indicates that
shipment will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within the relevant
region), with NBD delivery. Where NBD is not available, same-day shipment is provided. Restrictions apply; please review the appropriate service
descriptions for details.
2
Cisco operating system updates include maintenance releases, minor updates, and major updates within the licensed feature set.
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