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embrace new business models, and promote business innovation. Whether you are looking to transition to a Cisco
Borderless Network Architecture, solve specific business problems, or improve operational efficiency, we have a
service that can help you get the most from your IT environment. For more information, please visit
http://www.cisco.com/go/services.
Warranty Coverage and Technical Service Options
The Cisco 819 Integrated Services Router comes with the Cisco 1-year limited hardware warranty. Adding a
contract for a technical service offering such as Cisco SMARTnet
®
Service provides benefits not available with
warranty, including access to OS updates, Cisco.com online resources, and Cisco Technical Assistance Center
(TAC) support services. Table 6 shows the available technical services.
For information about Cisco warranties, visit http://www.cisco.com/go/warranty.
For information about Cisco Technical Services, visit http://www.cisco.com/go/ts.
Table 7. Cisco Technical Services for Cisco 819 Integrated Services Routers
Cisco SMARTnet Service
●
Global access to the Cisco TAC 24 hours a day
●
Unrestricted access to the extensive Cisco.com resources, communities, and tools
●
Next-business-day, 8 x 5 x 4, 24 x 7 x 4, and 24 x 7 x 2 advance hardware replacement
1
and onsite parts replacement and
installation available
●
Ongoing operating system software updates within the licensed feature set
2
●
Proactive diagnostics and real-time alerts on Smart Call Home-enabled devices
Cisco Smart Foundation Service
●
Next-business-day advance hardware replacement as available
●
Business-hours access to SMB Cisco TAC (access levels vary by region)
●
Access to Cisco.com SMB knowledge base
●
Online technical resources through Smart Foundation Portal
●
Operating system software bug fixes and patches
1
Advance hardware replacement is available in various service-level combinations. For example, 8 x 5 x Next business day (NBD) indicates that
shipment will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within the relevant
region), with NBD delivery. Where NBD is not available, same-day shipment is provided. Restrictions apply; please review the appropriate service
descriptions for details.
2
Cisco operating system updates include maintenance releases, minor updates, and major updates within the licensed feature set.
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