Gem
Section
8
Customer Assistance Information
Here
you
will find out how
to
contact Chevrolet/Geo if
you
need assistance. This section also tells you how to
obtain service publications and how to report any safety
defects.
This section includes information on: The Customer
Satisfaction Procedure, Customer Assistance for
Hearing or Speech Impaired,
BBB
Auto Line
-
Alternative Dispute Resolution Program, Reporting
Safety Defects, Roadside Assistance, and Service and
Owner Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to
your
dealer and Chevrolet/Geo. Normally, any concern with
the sales transaction or the operation
of
your vehicle will
be resolved by your dealer’s Sales or Service
Departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved
to
your
satisfaction, the following steps should be taken:
STEP
ONE
--
Discuss your concern with a member
of
dealership management. Normally, concerns can be
quickly resolved at that level.
If
the matter has already
been reviewed with the Sales, Service, or Parts Manager,
contact the owner
of
the dealership or the General
Manager.
STEP
TWO
--
If after contacting a member of
dealership management,
it
appears your concern cannot
be resolved by the dealer without further help, contact
the Chevrolet/Geo Customer Assistance Center by
calling 1-800-222- 1020. In Canada, contact GM
of
Canada Customer Assistance Center
in
Oshawa by
calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
In Mexico, call
(525)
254-3777. In Puerto Rico, call
1-800-496-9992 (English) or 1-800-496-9993
(Spanish). In the
U.S.
Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM North American Export Sales in Canada by calling
1-905-644-4
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