An Important Message to Chevrolet Owners...
Chevrolet’s Commitment to You
We are committed to assuring your satisfaction with
your new Chevrolet.
Your Chevrolet dealer also wants you to be completely
satisfied and invites you to return for all your service
needs, both during and after the warranty period.
Owner Assistance
Your Chevrolet dealer is best equipped to provide all your
service needs. Should you ever encounter a problem that
is not resolved during or after the limited warranty period,
talk to a member of dealer management. Under certain
circumstances, GM and/or GM dealers may provide
assistance after the limited warranty period has expired
when the problem results from a defect in material or
workmanship. These instances will be reviewed on a
case-by-case basis. If your problem has not been
resolved to your satisfaction, follow the “Customer
Satisfaction Procedure” as outlined under Owner
Assistance on page 31.
We thank you for choosing a Chevrolet.
GM Participation in an Alternative
Dispute Resolution Program
See the “Customer Satisfaction Procedure” under
Owner Assistance on page 31 for information on the
voluntary, non-binding Alternative Dispute Resolution
Program in which GM participates.
Warranty Service – United States and
Canada
Your selling dealership has made a large investment to
ensure that they have the proper tools, training, and
parts inventory to make any necessary warranty repairs
should they be required during the warranty period.
We ask that you return to your selling dealer for warranty
repairs. In the event of an emergency repair, you may
take your vehicle to any authorized GM dealer for
warranty repairs. However, certain warranty repairs
require special tools or training that only a dealer selling
your brand may have. Therefore, not all dealers are
able to perform every repair. If a particular dealership
cannot assist you, then contact the Customer Assistance
Center. If you have changed your residence, visit any
Chevrolet dealer in the United States or Canada
for warranty service.
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