Helpline 0844 800 6503 (See page 58 for costs and hours of operation)
59
HELP AND SUPPORT
I keep losing my connection
1. Make sure you aren’t too far from the base (in ideal conditions, it should
work up to 300 metres outdoors and up to 50 metres indoors).
2. The base may not be in an ideal location – consider moving it.
My handset keeps switching off
1. It may need recharging. So it can charge fully, place your handset on its char-
ger base for at least 16 hours (make sure the power socket is switched on!).
2. Replace the rechargeable batteries. Any replacement batteries should be the
same type as those provided.
The phone system isn’t responding
You may need to reset to default settings. Please see page 56.
Caller’s identification (Call Line ID) isn’t working
1. Check you have this service on your phone line. Please call your
network provider.
2. The caller may have withheld their phone number.
My handset or base doesn’t ring
Check that the ringer is on. See pages 21, 32 and 40.
I’ve got a buzzing noise on my radio, TV or computer
We suggest you use your cordless handset at least one metre away from elect-
rical equipment and mobile phones.
