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Manufacturer’s Warranty
Support by E-mail
You can send us an English-language e-mail request at any
time using the “Service” area of our web site. The “Service”
area can be reached at:
www.avm.de/en/service
1. Select the product for which you need support from the
“Support” area.
2. Click the “Mail Form” link to open the e-mail form.
3. Fill out the form in English.
4. Send it to AVM by clicking the “Send” button.
Our Support team will respond by e-mail as quickly as possi-
ble.
17.4 Manufacturer’s Warranty
We offer a manufacturer’s warranty of 5 years on the hard-
ware of this original product. The warranty period begins with
the purchase date from the first end user. Compliance with
the warranty period can be proven by submission of the origi-
nal invoice or comparable documents. This warranty does not
restrict your warranty rights based on the contract of sale or
other statutory rights.
We will remove defects to the product which are demonstra-
bly due to faults in materials or manufacturing. Our warranty
does not cover defects which occur due to incorrect installa-
tion, improper use, non-observance of instructions in the us-
er manual, normal wear and tear or defects in the environ-
ment of the system (third-party hardware or software). We
may, at our discretion, repair or replace the defective product.
Claims other than the right to the removal of defects which is
mentioned in these terms of warranty are not constituted.
We guarantee that the software conforms with general speci-
fications, not, however, that the software meets your individ-
ual requirements. Delivery costs will not be reimbursed.
Products which have been replaced revert to our ownership.
Claims recognized under warranty entail neither an extension
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