other Information
Troubleshooting
No picture, no sound but TV is on
• Maybe the calile/air setting is set to tlie wrong position. Select GUlnt: Plus+ Menu from the Main menu, .select
the option, and provide the correct information on the following screcn.s. Go to pages 16-17 for detailed ¡n.strnction.s.
• The channel might he empty — change channels.
• It yttti're watching your VCR and it's connected with coaxial cable to the CABLE/ANTTNNA jack, tune the T\' to channel 3 or -a
(whichever channel is selected on the 3/4 switch on the back of your VCR). Also check to make sure the T\ /VCR button on the
VCR is in the correct mode (press the TWVCR button on your VCR).
Sound okay, picture poor
• Check antennts connections. .Make sure all of the cables are firmly connected to the jacks.
• 1'ry adjusting slrarpness function to tmprove weak signals. Go to p;ige 47 for more instructions.
Biack box appears on the screen
• Closed-captioning might be on. Check the Chsed-Caption Display control panel in the Sen
instructions.
■ een menu. Go to page 48 frtr more
Every time I turn on the TV, the Guide is on the screen
• The GUIDE Plus+ system automatically appears on the screen when you use the TV button on the remote to turn on the TV. You
can turn off this feature by pressing GUIDE on your remote control and then select the Menu bar. Press the right tirrmv button lo
select Setup. Choose Review options and select OFF.
GUIDE Plus+ System Problems
GUIDE Plus+ setup won't switch to channel 9 for VCR and/or channel 02 cable box
• Make sure you have removed the Demo Pin from the G-LINK jack. Check to see if the G-LINK wands are positioned correctly in
front of components' remote sensors. ^
• GUIDE Plus+ system control of cable box is slower than direct control of the box itself. Keep this in mind when changing channels.
• You may have an incorrect GUIDE Plus+ Channel Lineup. The guide may get out of sync with the cable provider, Use the GUIDF
Pltis+ Setup in the GUIDE Pius+ Menu to change the zip code to 99999. Turn the TV off for 10 minutes. Use Setup again to change
the zip code back to the correct value. If asked, be sure to select the correct channel lineup from the on-screen list.
Program information doesn't download
• Review your setup information and make sure it's correct. Press MENU on the remote and select GUIDE Plus^ Setup Go to page 16
for detailed instructions about the GUIDE Plus+ Setup menus. ' * .
• The TV must be off to download information. Leave your TV off overnight, for at least 10 hours, to receive the initial download foi-
your area. .
• If you re using a cable box, leave it on so you can receive program information.
Scheduled Watch or Record doesn't occur
• Check Schedule for timer conflicts. Go to page 50 for instructions,
• Make sure the wands of the G-LINK cable are placed in front of the remote sensorCs) on the component(s).
• Make sure your VCR is turned off during the time you've scheduled to record a program becatrse the sy.siem turns the VCR on when
it starts recording (if it's already on when recording .starts, the .system will turn it off).
• Make sure there i.s a tape in the VCR ;ind that the VCR is connected properly.
• Be SLire that you set up tile VCR in the GUIDE Flus+ .Setup menus. If yoti don't complete the Coii/ipuniiM fora 1 r;/(’steps
.sLicce.s.sttilly, tlie Recoid option won't be availalile. Go to p. IR for detailed instructions, '
• It a cable box i.s attached to your 'lY', make sure you set it up correelly in the GUIDE Flus^ Setup menus. Go to page 16-|7 for
detailed inslriietions
Chapter 5
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