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CONTACT CENTER REQUIREMENTS
To run the Contact Center Reporter, you need the following:
Microsoft Excel 2003 SP3 or higher must be installed on the ViewPoint PC.
Wave permission to run reports. You must have the permission Access Contact Center
Reporter set to Allow.
A Contact Center Reporter license is required to run many reports. However, you do not need a
Contact Center Reporter license to run the following reports:
Call Log report
Call Transfer report
Grouped Service Level report
Outbound Call Comparison report
Outbound Calls By Phone Number report
Outbound Long Distance Summary report
Unanswered During Business Hours report
User Call Trends report
To avoid a potential error when running reports, you must obtain the following updates from
the Microsoft Download Center (www.microsoft.com/downloads) and install them on the
ViewPoint PC:
KB955466 (Excel 2003 update)
KB907417 (Office 2003 update)
