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The Greetings folder contains three sections:
The Greetings list. Your existing greetings appear here.
The Notes Pane. This pane displays the contents of the greeting. To hide or show the Notes
Pane, choose View > Notes Pane.
The audio controls. Use these controls to record a new greeting, import a greeting from disk, or
rerecord a selected greeting.
The personal status default greeting
This icon identifies the personal status greeting. The personal status default greeting is used by
all personal statuses unless a specific personal status is configured to use a different greeting.
Note that this column is called Is Default in the Show Columns dialog.
The active greeting
This icon identifies the greeting that Wave plays by default when callers reach your voicemail.
Only one greeting at a time can be the active greeting. Callers may hear a greeting other than
your active greeting if you specify a different greeting in a call rule, routing list, or personal status. Note
that this column is called Is Active in the Show Columns dialog.
Recording a New Greeting
To record a new greeting
1. Choose File > New > Greeting. The
Greeting dialog opens.
2. Enter a Name for the greeting.
3. Record the greeting by using the
audio controls.
4. In the Recording audio script field,
enter the greeting description,
typically the text of the recorded
greeting.
5. Select the Active greeting for this
extension checkbox to make this
the greeting that callers hear when they reach your voice mail. Other greetings will be played
only if you reference them in a call rule, routing list, or a personal status.
6. Select the Default personal status greeting checkbox to make this greeting the default greeting
used by all personal statuses unless a specific personal status is configured to use a different
greeting.
7. Click OK.
