Wave ViewPoint User Guide
1.5 SP3 09/09 SERVICE PACK RELEASE
Two additional ViewPoint reports are now available on all systems with no
licensing requirements. See sections “Call Transfer report” and “User Call
Trends report.”
13-16, 13-23
1.5 SP2 05/09 SERVICE PACK RELEASE
Added important note on not using the ViewPoint Call Monitor to manage
calls to a virtual extension.
5-7
Added steps to display ViewPoint Group tabs in the Contacts folder. 10-3
Added a new chapter “Running Contact Center Reports” that describes
call activity and phone usage reports available from the ViewPoint Tools
menu.
13-1
1.5 11/08 GENERAL RELEASE
Added the Call Monitor “Report a Problem” feature. C-2
Updated Appendix B with current command line arguments.B-1
Removed references to Exchange synchronization. --
Added a note that Call Waiting is not always supported. 12-6
Added “Flag a call” button in Call Monitor.5-17
Added Extensions tabs section. 4-3
Revised screenshot in Groups chapter. 10-18
Revisions to Archive Recording Browser section. A-1
Added screenshot and description of Call Monitor Parties pane. 6-9
Changed “workgroup” to “group” throughout. --
Added “Personal Status” chapter.3-1
Revised voicemail notification scheduling. 7-19
1.0 SP2 1/08 SERVICE PACK RELEASE
Added “Customizing” chapter. 12-1
Added “Routing Lists” section.9-5
Added “Call Rules” chapter.11-1
Added Revision History table. this page
Revision History
Release Date Documentation Changes Page No.
