Revision History
Release Date Documentation Changes Page No.
2.0 SP1 04/11 SERVICE PACK RELEASE
A warning is now displayed if you try to delete a queue that is currently
being used as a target location of any kind.
2-90
Updated description of how not answering a queue call when it rings
an agent’s phone may adversely affect the agent’s performance
statistics.
5-3
2.0 09/10 GENERAL RELEASE
Expanded section “Privacy issues with queue call recording”. 2-22
Multiple music-on-hold sources are now supported to further
customize the caller experience. In addition to a system-wide default
music-on-hold source, you can now specify a music-on-hold source for
an individual queue.
2-56
Added note that to supervise a call, at least one party in the call must
be from the local Wave system.
6-18
In the
Call Transfer report, filtering calls by all users or by a ViewPoint
Group is now supported, in addition to the previous options (individual
user or queue). Also, the
new Inbound Calls column on the Data tab
allows you to compare the number of calls received by vs. transferred
to each target during the reporting period.
7-42
A password is now required when logging on to the Wave database in
order to create a custom report. Also, the name of the Wave database
has been changed.
A-1
In section “The PartyLog table”, the numeric values for the Role
column now correctly identify the role a party plays in a call.
A-5
Deleted section “The TrunkLog table” from Appendix A as this table is
not used in Wave.
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1.5 SP3 09/09 SERVICE PACK RELEASE
Initial Release. ---
Release 2.0 Service Pack 1
