Unanswered Calls During Business Hours report 7-78
Chapter 7: Running Contact Center Reports
Wave Contact Center Administrator Guide
Reading the Unanswered Calls During Business Hours report
Report tab
The Report tab displays the following information in a stacked bar chart:
•
Interval. Each interval in the reporting period is labeled along the x-axis of the report.
•
Unanswered Calls. Total number of unanswered calls per interval. Displayed as stacked
bars, and read against the left y-axis of the report.
•
% Unanswered. Unanswered calls as a percentage of all calls per interval. Displayed as a
line, and read against the right y-axis of the report.
Release 2.0 Service Pack 1
