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CUSTOMER SERVICES
Renault knows the value of communicating with its customers and we have established effective ways to keep in touch with you. If after speaking to your local
Renault dealership you are not completely satisfied, please contact the Renault UK Customer Service Department on 0800 072 3372 (Mon-Fri 8.30am to 5.30pm).
You can also visit our website www.renault.co.uk Or write to us at: Renault UK Ltd, The Rivers Office Park, Denham Way,
Maple Cross, Rickmansworth, Hertfordshire, WD3 9YS.
WHO BETTER
THAN RENAULT
TO SERVICE YOUR RENAULT?
Your new Renault is covered by a 3-year warranty package
– the first 2 years of unlimited mileage Renault manufacturer
warranty, followed by a further year of cover up to 100,000
miles.† This requires full servicing history according to Renault
UK approved current standards. Paintwork is also guaranteed
for 3 years while the anti-corrosion warranty runs for 12 years
(Master anti-corrosion warranty runs for 6 years). In addition, the
Renault Assistance plan (via the AA) ensures prompt help in the
UK and Northern Ireland for manufacturer defects for 24 months
(36 months for light commercial vehicles, or cars registered
before 1st September 2006).
FINANCE OPTIONS
There are a wide variety of ways in which the purchase
of a new car can be financed. Renault Finance offers
all of them, so whether you’re a fleet buyer or a private
buyer, Renault Finance is ideally placed to tell you which
plan or combination of plans best suits your needs and
circumstances.
SERVICE INTERVALS
12,600 miles / 2 years:
• Kangoo Van dCi 70 and 85 engines*
25,000 miles / 2 years:
• New Master all engines
18,000 miles / 2 years:
• Kangoo Van dCi 105
• Trafic all engines
18,000 miles / 1 year:
• Kangoo Van 1.6 16V engine
12,000 miles / 1 year:
• Kangoo Van 1.6 8V engine
ENGINES WITH OIL CONTROL
SYSTEM (OCS)
Kangoo, Master and Trafic diesel engines. OCS monitors
driving conditions that directly affect the quality of your
engine oil, protecting your engine from excessive wear
and possible bearing failure. Under certain conditions;
low speeds, traffic jams, door-to-door deliveries (engine
turning with little distance travelled) or in high gear for long
periods e.g. sport driving, towing a caravan/trailer over
500kg (engine turning at higher revolutions) the vehicle’s
service interval may be shortened and you will be alerted,
via the instrument panel service indicator, that a Renault
Service is required earlier (refer to driver’s handbook
for details).
EXTENDING YOUR WARRANTIES
AND COVER
Renault Extended Warranty allows you to extend your
Renault Warranty up to 5 years or 80,000 miles.
Renault Assistance Added Cover provides you with
additional cover for incidents not covered by Renault
Assistance: punctures, incorrect (or lack of) fuel, keys lost,
stolen or locked inside the vehicle and incidents involving
caravans or trailers.
For full information on these products please ask your
Renault Dealer or log on to www.renault.co.uk and click on
‘Owner Services’, where you can also buy securely online.
SERVICE PLANS
Renault Service Plans are available on new and used
vehicles
#
and allow you to budget for your vehicle’s
servicing with convenient payment options and inflation
proof pricing. For more information please ask your
Renault Dealer or log on to www.renault.co.uk and click on
‘Owner Services’.
# participating dealers only
RENAULT NETWORK SERVICES
No-one is better placed than Renault to maintain, fit and
repair your Renault, fast. The Renault Minute (maintenance
and repair with no appointment necessary) and Renault
Rapide Bodycare (bumper scuffs, dings and dents,
windscreen, stone chips and interior repairs…) services
deliver the highest level of repair and maintenance and
offer a full year’s guarantee on Original Renault Parts. And
don’t forget to have a look at our wide range of additional
equipment and accessories!
RENAULT VAN INSURANCE
Not just a solution, the solution.
A van as well designed as your Renault deserves an
insurance policy to match. Renault Van Insurance has
been specifically created to provide superb protection
for you and your van. In addition to a very competitive
premium, Renault Van Insurance also includes: a free 24
hour Accident Recovery Helpline; your van returned to
its pre-accident condition; a like for like replacement if
written off in first 12 months of registration; signage cover
included in your premium; windscreen cover; repairs
carried out by Renault Approved Repair Centres using only
genuine Renault Parts.
Renault Van Insurance offers unbeatable protection, only
fitting genuine Renault replacement parts at Renault
Approved Accident Repair Centres to preserve the safety
found in all our vehicles.
Call
0845 603 8258
for a quote and instant cover
or visit
www.renaultvaninsurance.co.uk
All quotes are based on individual circumstances and
are subject to insurers underwriting criteria. Terms and
conditions apply. Renault Insurance is arranged and
administered by Equity Insurance Brokers Limited which
is authorised and regulated by the Financial Services
Authority.
Registered Address: Library House, New Road, Brentwood,
Essex CM14 4GD. Registered in England No: 258414.
A specialist centre dedicated to
business customers
Renault has developed Renault Pro+ to enhance
the services offered to business customers.
One stop shop: customised for your
business activities
From helping you choose the most appropriate
vehicles and then supporting your business
throughout their lifetime, your Renault Pro+ centre
has put in place all the personalised services and
technical expertise that you will ever need.
Representatives in tune with your business
Whether you are looking for technical advice on
commercial vehicles or financial advice for funding
your fleet, our people will have the expertise to
deliver the right solution for your business.
An improved service
The new Renault Pro+ centres will enable
participating dealerships to deliver even greater
standards of service quality for sales and aftersales
to business customers including:
Vehicle Sales
• A large display of brand new and used vehicles
including a selection of converted vehicles
• A wider choice of vehicles to test drive, usually
available without appointment
• A business proposal within 48 hours, including
funding options
Vehicle Aftersales
• Extended workshop times, reserved for business
customers
• Within the hour diagnostics
• Maintenance without appointment during daily
working hours
• Mobility solutions to keep your business moving
A total of 22 sites will be opening across the UK
throughout 2009 and 2010. To get directions and
contact details for Renault Pro+ dealers please
go to www.reanult.co.uk/pro+
RENAULT PRO+,
THE ONE-STOP SHOP FOR
BUSINESS CUSTOMERS
