5
specifications
)HDWXUHV
HP Scalable Services and Support
Direct product structure:
•
HP Scalable Services and Support for Windows NT,
various options
H1930AA+000
Indirect product structure:
•
Critical Systems Support for Windows NT
1
•
Priority Recovery for Windows NT
1
, 1 year
•
Proactive Prevention for Windows NT
1
, 1 year
•
Managed Change for Windows NT
1
, 1 year
•
Performance Optimization for Windows NT
1
, 1 server
•
Expert Technical Advice for Windows NT
1
, 1 topic
•
Account Service Engineer days for Windows NT
1
, 1 day
•
Operations Checkup for Windows NT
1
, 1 engagement
H1931BA
H1934BA
H1941BA
H1943BA
H1946BA
H1947BA
H1948BA
H1950BA
Reseller Support Services
Comprehensive reseller support framework ensures successful support of
HP NetServers; includes:
•
Proactive Notification e-mail service
2
•
Service and support website
2
•
Server Management and Hardware Troubleshooting courses (STAR)
2
•
Troubleshooting toolkit
2
•
24x7 Telephone support for authorized resellers
•
Business Builders Reseller Support
•
Information Assistant Navigator CD Reference Library (optional)
1
Available in North America and selected Asia/Pacific countries
2
http://www.hp.com/netserver/servesup/
