Front panel recommends reseating or replacing a printhead .......................................................................... 129
Replace a printhead ........................................................................................................................................... 129
Cannot insert a printhead .................................................................................................................................. 135
Clean the electrical connections on a printhead ............................................................................................... 136
Replace the maintenance cartridge .................................................................................................................. 140
Cannot insert the maintenance cartridge ......................................................................................................... 143
Clean and lubricate the carriage rod ................................................................................................................. 143
Clean the encoder strip ..................................................................................................................................... 145
Clean the platen ................................................................................................................................................. 146
Clean the substrate-advance sensor window (360 only) ................................................................................. 148
Clean the exterior of the printer ....................................................................................................................... 149
Move or store the printer .................................................................................................................................. 149
Service maintenance ......................................................................................................................................... 150
8 Firmware update ....................................................................................................................................... 151
Firmware update using a USB flash drive ......................................................................................................... 151
Firmware update using the Embedded Web Server ......................................................................................... 152
Automatic firmware updates ............................................................................................................................ 152
9 Accessories ............................................................................................................................................... 153
Order ink supplies .............................................................................................................................................. 153
Order accessories .............................................................................................................................................. 154
10 Troubleshoot other issues ........................................................................................................................ 156
The printer cannot get an IP address ................................................................................................................ 157
Cannot access the Embedded Web Server ........................................................................................................ 157
The printer is not printing ................................................................................................................................. 157
The software program slows down or stalls while generating the print job ................................................... 158
The printer seems slow ..................................................................................................................................... 158
Communication failures between computer and printer ................................................................................. 158
Cannot connect to services such as firmware update, online search, or the Customer Involvement
Program ............................................................................................................................................................. 159
Front-panel error codes .................................................................................................................................... 160
11 Printer specifications ............................................................................................................................... 166
Functional specifications .................................................................................................................................. 166
Physical specifications ...................................................................................................................................... 168
Memory specifications ...................................................................................................................................... 168
Power specifications ......................................................................................................................................... 168
Ecological specifications ................................................................................................................................... 168
Environmental specifications ............................................................................................................................ 169
Acoustic specifications ...................................................................................................................................... 169
ENWW v
