●
If you recently installed new software, uninstall the software to see whether the workstation
functions properly.
●
If the internal display panel on an all-in-one computer is blank, open the computer and be sure that
both ends of the cable between the system board and the internal display panel are connected. If
you are using a graphics card, verify that the card is properly installed.
●
Upgrade the BIOS. A new release of the BIOS might have been released that supports new
features or fixes your problem.
●
For more detailed information, see the troubleshooting chapter in the Maintenance and Service
Guide at
http://www.hp.com/support/workstation_manuals.
Customer Self Repair
Under the Customer Self Repair programs, you can order a replacement part and install the part
without onsite HP technical assistance. Customer Self Repair might be required for some components.
Go to
http://www.hp.com/go/selfrepair for information on the program.
NOTE: Some components are not eligible for Customer Self Repair and must be returned to HP for
service. Call support for further instructions before attempting to remove or repair these components.
Other troubleshooting options
The following additional troubleshooting techniques and tools are located in the Maintenance and
Service Guide at
http://www.hp.com/support/workstation_manuals:
●
POST Error Codes
●
Diagnostic lights and audible beep codes
●
Troubleshooting scenarios and solutions
●
UEFI Diagnostics
HP troubleshooting resources and tools
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