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HP e-Diagtools 3.5x User’s Guide
Who Should Read This Book?
This manual is for anyone who wants to:
•
Diagnose hardware problems on an HP computer
•
Understand the purpose of e-Diagtools
•
Learn how to use e-Diagtools
•
Know what to do when an e-Diagtools test fails
•
Provide their support provider with more information for solving problems quickly
and effectively
•
Find out where to get more information and support.
Other e-Diagtools Documentation
Apart from this User’s Guide, the following documentation is also available:
•
HTML Quick Tour
Provides a useful online introduction and overview of e-Diagtools. It is available
on the
Diagtools web site
www.hp.com/desktops/diagtools
.
•
e-Diagtools Administrator’s Guide
Explains to IT or MIS personnel how to configure the HP e-Diagtools diagnostic
solution to obtain optimal e-support and remote capabilities. It is available
on your HP
computer’s support web site (refer to
page 6
for web addresses).
•
Virtual Call Assistant User’s Guide
Explains how to install, configure and use the Virtual Call Assistant, an e-Diagtools
diagnostic aid that is capable of detecting and recognizing audio error signals from
remote computers. It is available
on your HP computer’s support web site (refer to
page 6
for web addresses).
•
HP Utility Partition Whitepaper
Describes the HP Utility Partition, a hard disk partition provided on most HP
computers that contains most of the e-Diagtools software. It is available
on the Vectra
support web site
www.hp.com/go/vectrasupport
.
What is e-Diagtools?
The first step in solving a problem with a computer is diagnosis.
HP’s e-Diagtools helps you diagnose hardware-related problems on a HP computer.
It is a series of tools designed to help you to:
• Distinguish between software and hardware problems
• Diagnose hardware-related problems
• Provide precise information to support providers so that they can solve any problem quickly
and effectively.
e-Diagtools is not a repair tool.
