23
2 Starting e-Diagtools
If You Are Unable to Start e-Diagtools From the Hard Disk
If You Are Unable to Start e-Diagtools From the Hard Disk
If you are unable to start e-Diagtools from the hard disk, it probably means that the
Utility Partition where e-Diagtools is stored has been deleted. Try running e-Diagtools
from a CD-ROM instead (refer to "Starting e-Diagtools from a CD-ROM", on page 23).
Starting e-Diagtools from a CD-ROM
When you run e-Diagtools from a CD-ROM you will have all the features available in the
hard disk version, with the exception of the BIOS update feature. However, you can
always update your computer’s BIOS using other standard methods described on the
HP computer’s support web site (refer to page 6 for web addresses).
Which CD-ROM to Use
Different CD-ROMs are provided with each type of HP computer. To know which
CD-ROM to use for running e-Diagtools on your computer, refer to the section "Media",
on page 5.
How to Start e-Diagtools
To start e-Diagtools from the recovery CD-ROM provided with your computer:
1 Insert the HP CD-ROM in your CD-ROM drive. Restart your computer.
2 For HP Business PCs and Workstations, ensure that the option to start from the
CD-ROM drive is enabled and that the CD-ROM is configured to be the first device to
boot from (refer to “Before Starting e-Diagtools” on page 18 for more information).
For HP Notebook PCs, press
<Esc>
during startup and set computer to boot from the
CD-ROM first.
3 e-Diagtools either starts automatically or, depending on the HP CD-ROM used, a
menu appears. In the latter case, select the option to run the hardware diagnostics.
