11 Support and other resources
NOTE: While some of the documentation that supports this product contains the HP Proliant and
the DL380p Gen8 Server product names, most of the information in those documents is relevant to
this workstation product. Since this product is supported on VMware and Citrix operating systems
only, information specific to Microsoft Windows and Linux may not apply.
Before you contact HP
Be sure to have the following information available before you call HP:
●
Active Health System log (HP ProLiant Gen8 or later products)
Download and have available an Active Health System log for 3 days before the failure was
detected. For more information, see the
HP iLO 4 User Guide
or
HP Intelligent Provisioning User
Guide
on the HP website (
http://www.hp.com/go/ilo/docs).
●
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP
website (http://www.hp.com/go/OAlog).
●
Technical support registration number (if applicable)
●
Product serial number
●
Product model name and number
●
Product identification number
●
Applicable error messages
●
Add-on boards or hardware
●
Third-party hardware or software
●
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
(http://www.hp.com/go/assistance).
In the United States:
●
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
●
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
(http://www8.hp.com/us/en/support-drivers.html). If the problem cannot be resolved at the
website, call 1-800-633-3600. For more information about Care Packs, see the HP website
(http://www.hp.com/go/cpc).
Before you contact HP 99
