Digital Feature Phone operation IVX 128 Plus
A.6
Transferring an outside call . . .
. . . to another station
Blind transfer
1.
While connected to an outside call, press a station key (or press TRANSFER and then dial the
extension number).
2. Hang up immediately to perform a blind transfer.
Note: If the called party does not answer, the caller will be forwarded either to the called
party’s mailbox or another destination the Installer has programmed.
Supervised transfer — announcing the caller to the called party
1.
While connected to an outside call, press a station key (or press TRANSFER and then dial the
extension number).
2. Do not hang up; instead, wait until the called party answers.
3. Announce the caller (e. g., “Hello; I’ve got Bill on the line and I’m transferring him to you now.”)
4. Hang up, completing the supervised transfer.
Note: If the transferred-to party does not answer in step 1, press the station key again or press
FLASH to be reconnected to the original caller.
. . . to another phone number (trunk-to-trunk transfer)
3
Important:
USE OF FEATURES, SUCH AS TRUNK-TO-TRUNK TRANSFER, THAT REQUIRE TRUNK-TO-TRUNK
CONNECTIONS WILL INCREASE THE RISK OF TOLL FRAUD. IN NO EVENT SHALL ESTECH
SYSTEMS, INC. BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES WHATSOEVER INCLUDING, BUT NOT LIMITED TO, FRAUDULENT TOLL CHARGES,
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTIONS, OR ANY OTHER COSTS OR
DAMAGES RELATED THERETO, ARISING FROM THE USE OF THESE FEATURES.
Blind transfer
1.
While connected to an outside call, press TRANSFER and then the line access code (9, 8, or
71–76), and then the telephone number to which you want to transfer.
2. Hang up immediately to perform a blind transfer. Now both CO lines are connected via a trunk-
to-trunk connection.
Note: If, at any point during the trunk-to-trunk transfer, you wish to return to the original call —
perhaps you received a busy signal at the remote end, or the recipient simply won’t take
the call — just press FLASH. This will disconnect the second CO connection, returning
you to (and removing from hold) the original call.
3
This feature must be enabled by your System Administrator before you can use it.
