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c. If you‟re connecting this camera from Internet, it
could be caused by a slow Internet connection, and
it‟s not a problem caused by camera. However, when
the network connection is slow, you should use lower
frame rate / resolution.
d. Adjust the antenna if you‟re using wireless
connection. The antenna should be perpendicular to
the ground to get best reception, and the distance
between Network camera and computer / wireless
access point should not be too far.
e. Try to adjust „MTU‟ setting if you‟re using PPPoE to
connect to Internet. Ask your ISP or network
administrator for detailed instruction.
Network camera is
not responding
a. Is the network cable or wireless connection
disconnected? Please check it.
b. Unplug the power adapter from wall socket and
plug it in again after 10 seconds, then try to connect to
the Network camera again.
c. If Network camera is correctly powered („Power‟
LED is on), but you still can not connect to the camera
when you‟re sure that IP address is correct, please
contact dealer of purchase for help).
a. Adjust the focus ring on the camera until the image
becomes clear.
b. Use a soft cloth to clean the lens on the camera.
You can use cloth with water, but DO NOT use
alcohol or other chemical solution.
c. Try to adjust brightness setting.
d. If there‟s any light at the place where Network
